If your order is urgent please call us - 07 5580 8889

CUSTOMER SERVICE

About Us

Just Watches was established in 1993 based in the Gold Coast's number one shopping centre, Robina Town Centre. It continues to be Australian owned and operated from this centre ever since and continues to grow, with one of Australia's largest watch ranges in one store.
 
Just Watches takes pride in not only offering a massive range of fantastic watches, but also a variety of services, including replacing watch batteries, pressure testing watches (to 100m, all others are sent away to be pressure tested), clean watches and do minor repairs on site. We have a watchmaker off site that can provide a free quote to do any repairs or servicing that we are unable to do on site. If you are unable to come into the store, but would like information on any of these services, please do not hesitate to contact us, and all information can be provided. We realise that these services are not available in all areas, and therefore are happy to provide an approximate quote (this is not an exact quote and may differ once we or the watchmaker have seen the watch) over the phone or by email, and then have watches sent to us for any servicing that is required and we will arrange for the watch to be repaired and safely send the watch back.
 
We showcase a variety of brands in our store that are currently not officially licensed for online sales anywhere in Australia; brands such as Guess, Maxum, Timex, and Marc Ecko. Currently these brands have no officially authorised online sellers in Australia. It is important to understand that warranties and original products can only be offered through an authorised seller, as the manufacturers do not recognise any items sold through unauthorised sellers.
 
 
Delivery
 
Delivery within Australia is free of charge or $8.50 surcharge for express post platinum. Visit http://www.austpost.com.au/BCP/0,1467,CH2433%257EMO19,00.html to check your postcode is in the express post network. For overseas deliveries, please contact us and we will provide a quote and delivery time estimate. For all deliveries in Australia, we choose to use Australia Post  Registered or Platinum Express delivery, which offers next day delivery to all major Australian cities. For added security  both options require a signature on collection. If the address is outside of the express post network, registered post will be used, regardless of choice. These systems provide peace of mind that your product will arrive promptly and securely. All goods are sent safely packaged.
 
We aim to have all products sent the next business day; however, as it is not possible to maintain inventory of all items all the time, we do provide a guarantee that we will send the goods within 7 business days. If this cannot be met, we will contact you to give an update of when the goods are expected to be sent and will offer you a full refund if you choose not to wait. Alternatively, if you are happy to wait, we will give you a gift voucher for 10% of the purchase price to be used within 12 months on any of our products. Once the goods are sent, we will email a confirmation to you and the Platinum Express or registered post tracking number.
 
Exchanges and Returns
 
Should you not be happy with your purchase, we will gladly exchange your goods at no cost (except for the difference in price) within 14 days of receiving goods. For this, we ask that you email us with your details, the Just Watches invoice number and the item code for what you would like to exchange to. Then securely send the goods to us with all original packaging, and we will send you the new items.
 
We also offer a credit system that enables you to return the goods and have an online credit that can be used on our website within 12 months. To receive an online credit for our store, all you need to do is, within 14 days of receiving goods, email us with your details, the Just Watches invoice number and then securely send the goods to us with all original packaging, and we will email you with your credit note details once we have received the goods.
 
Refunds are also available; to receive a refund, you will need to contact us within 14 days of receiving the goods, email us your contact details, the Just Watches invoice number and then securely send the goods to us with all original packaging, and we will then refund you the amount for the goods less a postage and handling charge of $20 to cover some of our costs.
 
All returns must be in new condition, contain all warranty/instruction manuals and with original packaging. We strongly recommend using bubble wrap and registering the parcel when sending, as Just Watches accepts no responsibility for items lost or damaged in transit on return to us.
 
Warrantees/Guarantees
 
All of our watches are genuine pieces and come with a warranty issued by the manufacturer. The warranty period generally for most watches is 2 years, and covers the movement and manufacturing of the watch and generally not the glass, band, damaged caused by the wearer or general wear and tear on the watch. For watches that have crystals set in the watch, most guarantees will cover the crystals component of the watch for between 3 and 6 months. Any warranty claims in this period can be handled with the manufacturer directly; this information is included with your warranty, or we can be contacted for these details. Alternatively, if you prefer, we are happy to handle this for you, in which case you would need to send the items to us and we will deal with the manufacturer. The fastest method of finalising any warranty issue is to deal directly with the manufacturer. It is important to note that we act only as agents for the manufacturers and distributors of our items, and therefore accept no responsibility for their decisions on warranty claims or liability for costs incurred in relation to shipping goods to us or the manufacturer/distributor.
 
Proof of purchase and the warranty cards are required for all warranty claims.
 
Payment Options - Online
 
Online payments can be made by Visa card or MasterCard via our online payment gateway. The payment gateway is a secure payment option utilising the latest Westpac Web Advantage 3D secure payment system. The system uses 128 bit SSL encryption to protect information and complies with Payment Card Industry Data Security Standards.
 
Direct Debit is available; to use direct debit, please contact us and we will supply all relevant information.
 
Cheques and money orders are also available; items will only be sent once money has cleared. Please contact us (include the item details that you would like to purchase) if you would like to use this payment option.
 
Lay-by is available using direct debit, cheque or money orders only. For security purposes, credit card is not available for lay-by. Please contact us (include the item details that you would like to purchase) and we will supply all relevant information.
 
Online Gift Certificates are available on the website, and contain a unique identification code; these certificates are only available for use via our website.
 
Payment Options In Store
Cash
Credit Card Visa or MasterCard
EFTPOS
Lay-by
Gift Certificate purchased in store, these gift certificates are not available for use on our website
 
Gift Wrapping
 
We offer gift wrapping and a card for a small charge. We will gift wrap the item, write the card and no invoice will be included in with the present. This service does not affect the warranty or returns policy and may be exchanged if the recipient would like to. To do this, please purchase the gift wrapping item. and email us  your gift card message and remember to include your name that has been used for the order and also order number.