Exchanges and Returns

Should you not be happy with your purchase, we will gladly exchange your goods at no cost (except for the difference in price) within 14 days of receiving goods. For this, we ask that you email us with your details, the Just Watches invoice number and the item code for what you would like to exchange to. Then securely send the goods to us with all original packaging, and we will send you the new items.

We also offer a credit system that enables you to return the goods and have an online credit that can be used on our website within 12 months. To receive an online credit for our store, all you need to do is, within 14 days of receiving goods, email us with your details, the Just Watches invoice number and then securely send the goods to us with all original packaging, and we will email you with your credit note details once we have received the goods.

Refunds are also available; to receive a refund, you will need to contact us within 14 days of receiving the goods, email us your contact details, the Just Watches invoice number and then securely send the goods to us with all original packaging, and we will then refund you the amount for the goods less a postage and handling charge of $20 to cover some of our costs.

All returns must be in new condition, contain all warranty/instruction manuals and with original packaging. We strongly recommend using bubble wrap and registering the parcel when sending, as Just Watches accepts no responsibility for items lost or damaged in transit on return to us.

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